Lucemburk, Praha – Spole\u010dnost UPC Direct, poskytovatel slu\u017eeb v oblasti satelitn\u00ed televize v \u010cesk\u00e9 republice a na Slovensku, z\u00edskala se sv\u00fdm partnerem, spole\u010dnost\u00ed Competence Call Center (CCC), v\u00fdznamn\u00e9 ocen\u011bn\u00ed za vynikaj\u00edc\u00ed kvalitu slu\u017eeb. <\/p>\n
T\u00fdm CCC pro z\u00e1kaznick\u00e9 slu\u017eby, kter\u00fd spolupracuje se spole\u010dnost\u00ed UPC Direct v Bratislav\u011b, vyhr\u00e1l v sout\u011b\u017ei Contact Center World Awards bronzovou medaili. Ocen\u011bn\u00ed bylo ud\u011bleno za nejlep\u0161\u00ed outsourcingov\u00e9 partnerstv\u00ed a p\u0159ed\u00e1no asociac\u00ed Global Association for Contact Center Best Practices and Networking. Toto ocen\u011bn\u00ed je ud\u011blov\u00e1no pro \u00fazem\u00ed Evropy, St\u0159edn\u00edho v\u00fdchodu a Afriky a bylo p\u0159ed\u00e1no 8. \u010dervence v r\u00e1mci sv\u011btov\u00e9 konference kontaktn\u00edch center v Lond\u00fdn\u011b. V\u00edt\u011bz byl vybr\u00e1n z v\u00edce ne\u017e 1 200 \u00fa\u010dastn\u00edk\u016f, kte\u0159\u00ed p\u016fsob\u00ed v \u0161irok\u00e9 \u0161k\u00e1le r\u016fzn\u00fdch obor\u016f.<\/p>\n
Tento \u00fasp\u011bch je v\u00fdsledkem neust\u00e1l\u00e9ho zlep\u0161ov\u00e1n\u00ed organizace UPC Direct-To-Home (DTH) v oblasti p\u00e9\u010de o z\u00e1kazn\u00edky, a to p\u0159edev\u0161\u00edm od lo\u0148sk\u00e9ho roku, kdy spole\u010dnost p\u0159evzala do sv\u00e9ho vlastnictv\u00ed majetek UPC Direct. Nyn\u00ed je v\u0161em, kte\u0159\u00ed zatelefonuj\u00ed do call centra UPC Direct, v\u011bnov\u00e1na ta nejvy\u0161\u0161\u00ed pozornost a na konci telefon\u00e1tu jsou po\u017e\u00e1d\u00e1ni, aby vyplnili automatizovan\u00fd pr\u016fzkum. Tyto pr\u016fzkumy ukazuj\u00ed, \u017ee jsou klienti UPC Direct velice spokojeni s t\u00edm, jak\u00e9 z\u00e1kaznick\u00e9 p\u00e9\u010de se jim dost\u00e1v\u00e1. Z dal\u0161\u00edch pr\u016fzkum\u016f prov\u00e1d\u011bn\u00fdch na internetu vypl\u00fdv\u00e1, \u017ee z\u00e1kazn\u00edci UPC Direct jsou p\u0159esv\u011bd\u010deni, \u017ee od UPC Direct dost\u00e1vaj\u00ed dobr\u00e9 slu\u017eby a jsou spokojeni s celkovou kvalitou.<\/p>\n
\u201eV\u00edm, jak d\u016fle\u017eit\u00e9 je stav\u011bt z\u00e1kazn\u00edka na prvn\u00ed m\u00edsto a poskytovat na\u0161im klient\u016fm slu\u017eby na vysok\u00e9 \u00farovni,\u201c uvedla Tunde Hubina, \u0159editelka odd\u011blen\u00ed pro p\u00e9\u010di o z\u00e1kazn\u00edky UPC DTH. \u201eV p\u00e9\u010di o z\u00e1kazn\u00edky jsme jedni z nejlep\u0161\u00edch v na\u0161em oboru. Pln\u011b uspokojujeme rostouc\u00ed popt\u00e1vku po kvalitn\u00ed zp\u011btn\u00e9 vazb\u011b jak po telefonu, tak prost\u0159ednictv\u00edm na\u0161\u00ed aplikace pro z\u00e1kazn\u00edky na na\u0161ich internetov\u00fdch str\u00e1nk\u00e1ch. Tato cena je v\u00edtan\u00fdm uzn\u00e1n\u00edm pr\u00e1ce, kterou vykon\u00e1v\u00e1me, abychom zajistili 100% spokojenost z\u00e1kazn\u00edk\u016f s na\u0161\u00ed spole\u010dnost\u00ed a s produkty, kter\u00e9 poskytujeme\u201c.<\/p>\n
\u201eSpolupr\u00e1ce s UPC DTH n\u00e1s velmi bav\u00ed a t\u011b\u0161\u00ed n\u00e1s spole\u010dn\u00fd \u00fasp\u011bch, kter\u00e9ho jsme dos\u00e1hli v sout\u011b\u017ei Contact Center World Awards,\u201c dodal Jeroen Hollestelle, \u0159editel call centra spole\u010dnosti Competence Call Center. \u201eNa\u0161e firmy maj\u00ed spole\u010dn\u00e9 to, \u017ee usiluj\u00ed o nejvy\u0161\u0161\u00ed \u00farove\u0148 kvality, co\u017e je zjevn\u00e9 p\u0159i ka\u017ed\u00e9m kontaktu se z\u00e1kazn\u00edkem, a toto \u00fasil\u00ed bylo nyn\u00ed ocen\u011bno i n\u011bk\u00fdm zven\u010d\u00ed a v mezin\u00e1rodn\u00edm m\u011b\u0159\u00edtku. T\u00fdm poskytuj\u00edc\u00ed podporu spole\u010dnosti UPC Direct v CCC Bratislava se zam\u011b\u0159uje na poskytov\u00e1n\u00ed vynikaj\u00edc\u00edch slu\u017eeb, kter\u00e9 p\u0159ekon\u00e1vaj\u00ed o\u010dek\u00e1v\u00e1n\u00ed z\u00e1kazn\u00edk\u016f. Gratuluji a d\u011bkuji za \u00fasp\u011b\u0161nou spolupr\u00e1ci Han\u011b Bar\u00e1\u010dkov\u00e9, mana\u017eerce projektu, jej\u00edmu t\u00fdmu a pan\u00ed Tunde Hubina, kter\u00e1 je \u0159editelkou odd\u011blen\u00ed pro p\u00e9\u010di o z\u00e1kazn\u00edky UPC DTH.\u201c <\/p>\n","protected":false},"excerpt":{"rendered":"
Lucemburk, Praha – Spole\u010dnost UPC Direct, poskytovatel slu\u017eeb v oblasti satelitn\u00ed televize v \u010cesk\u00e9 republice a na Slovensku, z\u00edskala se sv\u00fdm partnerem, spole\u010dnost\u00ed Competence Call Center (CCC), v\u00fdznamn\u00e9 ocen\u011bn\u00ed za vynikaj\u00edc\u00ed kvalitu slu\u017eeb. T\u00fdm CCC pro z\u00e1kaznick\u00e9 slu\u017eby, kter\u00fd spolupracuje se spole\u010dnost\u00ed UPC Direct v Bratislav\u011b, vyhr\u00e1l v sout\u011b\u017ei Contact Center World Awards bronzovou medaili….<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_kad_post_transparent":"","_kad_post_title":"","_kad_post_layout":"","_kad_post_sidebar_id":"","_kad_post_content_style":"","_kad_post_vertical_padding":"","_kad_post_feature":"","_kad_post_feature_position":"","_kad_post_header":false,"_kad_post_footer":false,"_kad_post_classname":"","footnotes":""},"categories":[7],"tags":[],"class_list":["post-394","post","type-post","status-publish","format-standard","hentry","category-tv-satelity"],"_links":{"self":[{"href":"https:\/\/satelit.cz\/index.php?rest_route=\/wp\/v2\/posts\/394","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/satelit.cz\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/satelit.cz\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/satelit.cz\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/satelit.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=394"}],"version-history":[{"count":0,"href":"https:\/\/satelit.cz\/index.php?rest_route=\/wp\/v2\/posts\/394\/revisions"}],"wp:attachment":[{"href":"https:\/\/satelit.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=394"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/satelit.cz\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=394"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/satelit.cz\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=394"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}